Discussing Operational Excellence, Management Innovation, and the Pursuit of Work/Life Integration.
We need more tourists at work. While the hospitality industry would certainly agree, that’s not what I have in mind. What we need are people to walk around, keep journals of what they see, and share their experiences with others. When trying to generate improvements, people often get stuck when trying to look at their [...]
“Focus on the customer” might be an overused phrase. It also might be entirely wrong. At the very least, it’s inaccurate. Consider this familiar, but still powerful, example: You work in a hardware store. One day, Bill comes in and indicates he wants a drill. What does Bill need? You might be tempted to say [...]
Very often, many of the solutions we develop when attempting to deal with a problem don’t result in long-term improvements. Instead, they are band-aid approaches that only attempt to keep today’s fires at bay. Unfortunately, those fires tend to rekindle, and we approach them, yet again, with another round of short-term “solutions.” In order to uncover systemic [...]
Any time we take on a large project, there are always times when we feel like we’re getting stuck. Rather than letting frustration or despair sink in, sometimes we simply need to approach the task from a different perspective. Every process we engage in involves an element of learning. Often, those frustrating periods of apparent [...]
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