Work on Fewer Projects and Get More Done

Bottle Neck

Good Intent Unintentionally Sabotaged – Have you observed this in your organization? Each year the Leadership Team goes through a planning process. With good intention, they launch a number of initiatives to achieve stretch goals. Work begins with great enthusiasm but soon becomes mired down. Reality hits, priorities are diluted and the rhythm of bureaucracy sets in.

“Idea darlings” are aggressively pursued by the Leadership Team and move to the front of the queue. The rest of the projects languish … or worse. Sure, as time permits they’re continually worked on. Yet they’re not predictably getting done. And perhaps worse, execution effectiveness drops off as expected organizational learning is lost and then repeatedly must be regained.

It is not uncommon for organizations to underperform on project intent. Many times there are simply too many things being worked on at once, consuming attention and resources, and giving rise to increasing conflicts and bottlenecks. Perhaps some of these situations sound familiar to you? [Read more]

Metrics are Scary and Should be Avoided at All Costs (Not)

Metrics are such an important element of continuous improvement. Wait…Metrics might be the most important element of continuous improvement. Why? Because continuous improvement by definition is the measurement of improvement — and if you aren’t measuring, how will the organization know how far it has come or where it needs to go?

Most organizations struggle mightily with the topic of metrics and sometimes it’s surprising just how much. I think it happens for a number of reasons. [Read more]

Position Yourself for Performance Transformation through a Fact-based Plan

By the time we meet most organizations, they want to get going with their transformation immediately. They often want to rush to implementation without a roadmap, resulting in the classic gotcha of “activity vs. action.” However, without clear direction, activity often swamps out action and fritters away resources fast. Few then remain to make a positive difference, and no lasting benefits accrue. To be effective, organizations need an implementation approach that predictably advances what their enterprise should be doing. [Read more]

You are at the mercy of your analysts (and you don’t even know it)

Analysis

Anyone who has worked for any amount of time doing staff-level analytic work invariably knows that, when reports are presented, people will glance over the numbers looking for anomalies but never bother to understand the computation leading to what is in that report. Any attempt to explain the methodology results in blank stares, glassy eyes and, in many cases, utter disdain for wasting time explaining the math.

Unfortunately, what matters more than the number is the methodology. Information can be excluded and massaged. It can be changed to put a positive spin on the situation. As such, acting on information you don’t fully understand can lead to a disaster. [Read more]

Unlimited vacation, unlimited responsibility….for management

working outdoors

The true burden for making unlimited vacation work rests not on the workers for knowing what’s coming down the pipe and, therefore, which days they can take off. The burden rests on low-level managers who are aware of not just the workflow – but also have an emotional connection to the individuals placed within their area of control. The role of management in an environment that supports unlimited vacation is a crucial one. It necessitates that managers have a handle on the value stream and the ability to establish multiple workaround paths and redundancies to ensure work continues no matter who is in the office or on the shop floor. [Read more]

Management Improvement Blog Carnival #159

March 2012 marks the 2-year anniversary of My Flexible Pencil. Although I’m certain he was unaware of that, I am still honored that John Hunter of the Curious Cat Management Improvement blog is helping me to celebrate this milestone, by asking me to host the Management Improvement Blog Carnival #159.

The Carnival, begun by in 2006, is published 3 times a month and serves to provide a selection of links to posts on a number of blogs. The carnival covers management improvement: Deming, lean manufacturing, six sigma, innovation, customer focus, leadership, systems thinking, continuous improvement, respect for people… [Read more]

ROWE – Give them what they want – for a while

Last week, a bit of a discussion occurred on the blog, in response to my post, “Raising Awareness of ROWE and Lean”

I was happy to see all of the comments, and especially enjoyed the points of view from some those whose primary background is in Lean. While I still think there’s a significant place within Lean for ROWE-based management styles, I also found the challenges to some of my assumptions to be quite thought-provoking. Clearly, this is not an idea that has reached its full maturity. [Read more]

Analysts – Go beyond the metrics

If your analysis stops only at what activities took place, without an understanding of how people, organizations and people within organizations work, you will never correct the underlying problem. You have to look at the behavioral elements. [Read more]

Plan for peak capacity, or get good at eliminating waste

when does anyone start to examine how we do things, to look for inefficiency? If we eliminated that inefficiency, how many hours of unnecessary processing, running around to find things or people, sitting in pointless meetings, etc. etc. could be done away with? [Read more]

It’s not your management, it’s a “labor market mismatch”

What’s being done right now to make sure that the workforce they have today will be able to meet the needs of the future, or will we be hearing about this labor market mismatch in the future, too? Are businesses really just hoping that the right graduates come out of college with the necessary skills, or that mid-career pros will be able to utilize existing skills in entirely new ways, or are they providing guidance and resources so that the labor pool stays stocked with talent? [Read more]