Everyone owns their own shop

curiosity shop

Hail the shop owner. The relentless, never-ending driver of continuous improvement. The person who, with utter conviction and dedication, is constantly seeking a way to increase sales, improve quality, gain word-of-mouth, lower costs, retain staff and improve customer experience in every way.

These folks understand that value is what customers are after – and that the only obstacle between delivering that value and mucking around with sub-standard nonsense is their own pride of ownership. People who are proud of their shop always want to have that pride. They want it to sustain and grow. They never want to see their pride diminished.

In your workplace, do people act like shopowners? [Read more]

Work on Fewer Projects and Get More Done

Bottle Neck

Good Intent Unintentionally Sabotaged – Have you observed this in your organization? Each year the Leadership Team goes through a planning process. With good intention, they launch a number of initiatives to achieve stretch goals. Work begins with great enthusiasm but soon becomes mired down. Reality hits, priorities are diluted and the rhythm of bureaucracy sets in.

“Idea darlings” are aggressively pursued by the Leadership Team and move to the front of the queue. The rest of the projects languish … or worse. Sure, as time permits they’re continually worked on. Yet they’re not predictably getting done. And perhaps worse, execution effectiveness drops off as expected organizational learning is lost and then repeatedly must be regained.

It is not uncommon for organizations to underperform on project intent. Many times there are simply too many things being worked on at once, consuming attention and resources, and giving rise to increasing conflicts and bottlenecks. Perhaps some of these situations sound familiar to you? [Read more]

You are at the mercy of your analysts (and you don’t even know it)

Analysis

Anyone who has worked for any amount of time doing staff-level analytic work invariably knows that, when reports are presented, people will glance over the numbers looking for anomalies but never bother to understand the computation leading to what is in that report. Any attempt to explain the methodology results in blank stares, glassy eyes and, in many cases, utter disdain for wasting time explaining the math.

Unfortunately, what matters more than the number is the methodology. Information can be excluded and massaged. It can be changed to put a positive spin on the situation. As such, acting on information you don’t fully understand can lead to a disaster. [Read more]

Management Innovation Exchange, and the weekly rewind

Think Differently

I’m not certain how many of the usual readers of this blog are aware of the Management Innovation Exchange. According to their site:

What is the MIX?

An open innovation project…

The Management Innovation eXchange (MIX) is an open innovation project aimed at reinventing management for the 21st century. The premise: while “modern” management is one of humankind’s most important inventions, it is now a mature technology that must be reinvented for a new age.

The spur for a revolution in management… [Read more]

Let’s all stop being professional, a rhino’s tale

The giant rhino monster

Every time someone with enough rank and a title granting them authority starts to screw up, behave in a foolish or terrible manner, or speak like a fool – we are told that we shouldn’t address the issue because “That wouldn’t be professional.” So, since being professional prevents us from acknowledging there are problems, let’s make a conscious decision to be profoundly un-professional.

What’s at work here is the manifestation of fear. Fear that if I point out there’s an 80,000 pound rhinoceros in the room, someone will make my life difficult, or I’ll lose my job altogether. Which is silly, because the rhinoceros is obvious and it stinks to high heaven. [Read more]

Unlimited vacation, unlimited responsibility….for management

working outdoors

The true burden for making unlimited vacation work rests not on the workers for knowing what’s coming down the pipe and, therefore, which days they can take off. The burden rests on low-level managers who are aware of not just the workflow – but also have an emotional connection to the individuals placed within their area of control. The role of management in an environment that supports unlimited vacation is a crucial one. It necessitates that managers have a handle on the value stream and the ability to establish multiple workaround paths and redundancies to ensure work continues no matter who is in the office or on the shop floor. [Read more]

ROWE: An attempt at achieving the Lean Ideal?

In the past few months that I’ve been blogging about ROWE, I have been poking at how the two concepts might help to reinforce each other, with the premise that ROWE-thinking could help to enable Lean-thinking by overcoming the tools-based focus that is so prevalent in Lean implementations and, instead, returning the focus to the culture where I believe it belongs. fter stirring the pot and looking for the common ground between the two, I am now wondering if my original theory – that ROWE could enable Lean – was a bit backwards. [Read more]

Guest post on GoROWE.com, Lean & ROWE radio show, plus the weekly rewind

  Guest Post on GoROWE.com: My on-going discussion looking for the common ground between ROWE and Lean continues today, with a guest post right at Ground Zero of the Results-Only movement.  I have a post discussing where ROWE and Lean tend to differ, and where to find some reinforcing attributes.  Clearly, there is a single [...]

The weekly rewind

A look back at some articles that caught my eye:
[Read more]

Management Improvement Blog Carnival #159

March 2012 marks the 2-year anniversary of My Flexible Pencil. Although I’m certain he was unaware of that, I am still honored that John Hunter of the Curious Cat Management Improvement blog is helping me to celebrate this milestone, by asking me to host the Management Improvement Blog Carnival #159.

The Carnival, begun by in 2006, is published 3 times a month and serves to provide a selection of links to posts on a number of blogs. The carnival covers management improvement: Deming, lean manufacturing, six sigma, innovation, customer focus, leadership, systems thinking, continuous improvement, respect for people… [Read more]