Marci Reynolds, based in Boston, MA USA, is the Vice President, Global Help24 Tech Support, at ACI Worldwide, an electronic payments software provider, and the author of the popular, Operations Blog. Prior to ACI, Marci led successful sales, customer service and operations teams for the past 15 years at prestigious organizations including Monster.com, Staples and Deluxe Corporation. To learn more about Marci, visit her blog or follow her on Twitter, @marcireynolds12. You may also enjoy her recent blog posts, How do you know when to pick your battles? and Experience the pain to drive organizational gain.